The Problem: The company had invested significantly in new technology to drive it’s corporate intranet including a content management system. The project was running 18 months late and had had little success or uptake. Cathryn was appointed to recover the project and get the new intranet and CMS implemented across the whole corporation, working to tight time frames and budgetary constraints.
The Solution: The previous project had been heavily focused on technology with little involvement or ownership from the business units or user community. Through use of project recovery techniques and implementation of proper management practices including an IT Governance structure, stakeholder engagement, risk management, communications planning, and workload scheduling and management, the project was quickly brought back on track, and a brand new intranet with updated content was successfully delivered across the whole of Corporation 6 months later. The new intranet has been highly acclaimed within PWC, with wide acceptance by the user community and business units. Where previously business units had been ‘too busy’ or ‘not interested’ in taking up the new CMS, they are now ‘champing at the bit’ to ‘get onto the new system’. This project received an Award for Excellence by PWC, the first time ever that this has been made to an external provider.